FAQ

Hail is a large frozen raindrop that is produced by intense thunderstorms where snow and rain coexist. When these conditions exist, buildings may sustain considerable damage.

In order to determine if the shingles have been damaged due to a hail storm a close inspection of the shingles must be made from the roof. Damage is often missed from inspecting from the ground.

Coverage varies from policy to policy; however, most companies will replace the entire roof if 25% has hail damage. It doesn’t matter how old your roof is, whether it's 1 year old or 25 years old; insurance companies don’t depreciate roofs. For roofs, typically all insurance companies offer cost value, which pays to replace an old roof with an identical new product.

If your roof has any damage what-so-ever you have a legitimate insurance claim and should file with your insurance company. Insurance companies cannot cancel your policy for an "Act of God" disaster related claim.

During a natural disaster an insurance adjuster may have a higher volume of claims than normal. They may overlook things on the first inspection. If there are discrepancies between our estimate and that of your insurance company, we will assist you in requesting a re-inspection.

If a roof leak is the result of a minor damage, roof repair may be all that is required. Loyal Exteriors, LLC technicians are trained to promptly identify the source of roof leaks and provide practical repair solutions that extend roof lifespan whenever possible.

There are no standard temperature guidelines for installing asphalt roof shingles although certain, materials can become brittle during colder months. An experienced roofing contractor will store materials properly and work with one bundle at a time. Loyal Exteriors, LLC offers qualified roof installation and repair at any time for the year.

Roofing that can no longer be protected from water infiltration despite regular maintenance, may require roof replacement. Check for cracked or missing shingles and damaged flashings and contact a Loyal Exteriors, LLC for a licensed roof inspection.

Loyal Exteriors, LLC uses industry recommended galvanized steel or corrosion resistant nails for all asphalt installations according to building code requirements and manufacturer recommendations.

Remove as much snow as possible and contact a licensed roofing contractor for assistance. Removing it yourself with items like and ice pick or shovel could cause damage to the roof.

The average life span of a roof is about 20 years with regular maintenance. Certain types of roofing can last 30 years or longer including cement fiber, tile, slate and copper.